Bare Bones Software offers free technical support for our commercial products. We also maintain a variety of online resources to better serve you.

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(Mailsmith is no longer a product of Bare Bones Software. Please visit the web site for support and updates.)

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Contacting Technical Support

Technical support is only available via email; we’re sorry, but we can’t offer telephone or on-site support. Just send a message to using your favorite email client, or fill out our handy support contact form.

(Please note: Although we do our best to respond quickly, we cannot guarantee that messages received outside of business hours will be addressed before the next business day.)

Any email you send us is protected by our privacy policy.

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Important: About Challenge-Response Spam Filters

If you or your ISP uses a “challenge-response” spam filter(#), please add the address to your spam filter’s “white list” to help ensure you’ll get our reply.

(#: Such a filter will send an automated “challenge” to any received message which requires the sending party to complete a web “response” form before it will allow the received message through.)