If you have questions or comments about our company or software products, please write in! We love to hear from our customers and are happy to help however we can. If you don’t know where to address your question, please send it to our Customer Service address, and we will make sure your message gets to the right place.

Our hours of operation are 9am to 5pm Eastern time, Monday through Friday, holidays excluded. Inquiries received outside of those hours will be reviewed the next business day.

  • Customer Service, for all inquiries about license or order status, upgrades, serial number lookups, multi-user licensing, and general matters:
    Please call us at +1 (978) 251-0500, or
      send email to, or
        use the Customer Service contact form.

Important: About Challenge-Response Spam Filters

If you or your ISP uses a “challenge-response” spam filter(#), please add the address at which you’re contacting us (see above) to your spam filter’s “white list” to help ensure you get our reply.

(#: Such a filter will send an automated “challenge” to any received message which requires the sending party to complete a web “response” form before it will allow the received message through.)