Lost Serial Number
If you cannot locate your product serial number, please fill in your name and email address, and we’ll do our best to find it and send it to you via email.
This form sends a request to our customer service department. Our hours for customer service are 9am to 5pm Eastern time, Monday through Friday, holidays excluded.
Lost serial number requests received outside of normal hours will receive a response the next business day.
Note: If you purchased BBEdit from the Mac App Store and would like to upgrade to BBEdit 13, please do not use this form. Instead, go here to learn how to upgrade a BBEdit license purchased from the Mac App Store.
Important: About Challenge-Response Spam Filters
If you or your ISP uses a “challenge-response” spam filter(#), please add the address firstname.lastname@example.org to your spam filter’s “white list” to help ensure you’ll get our reply.
(#: Such a filter will send an automated “challenge” to any received message which requires the sending party to complete a web “response” form before it will allow the received message through.)