Sales & Customer Service
Please use this form to request assistance with any and all customer service matters, including checking your product serial number or updating your registration, order status, pricing info — including multi-user licenses — upgrade eligibility, and for any other general matters.
Our hours for customer service are 9am to 5pm Eastern time, Monday through Friday, holidays excluded. Inquiries received outside of those hours will be reviewed the next business day.
If you have specific technical questions about any of our products, or are having any difficulty using one of our products, please use our Technical Support form instead.
Important: About Challenge-Response Spam Filters
If you or your ISP uses a “challenge-response” spam filter(#), please add the address firstname.lastname@example.org to your spam filter’s “white list” to help ensure you’ll get our reply.
(#: Such a filter will send an automated “challenge” to any received message which requires the sending party to complete a web “response” form before it will allow the received message through.)