Technical Support & Product Feedback
Please use this form to submit feature requests, feedback, or bug reports, or to ask technical questions regarding our products.
Our hours for technical support are 9am to 5pm Eastern time, Monday through Friday, holidays excluded. Inquiries received outside of those hours will be reviewed the next business day.
Please use the Customer Service form for all questions about order status, licenses and serial numbers, pricing, upgrade eligibility, and all general matters.
Important: About Challenge-Response Spam Filters
If you or your ISP uses a “challenge-response” spam filter(#), please add the address firstname.lastname@example.org to your spam filter’s “white list” to help ensure you’ll get our reply.
(#: Such a filter will send an automated “challenge” to any received message which requires the sending party to complete a web “response” form before it will allow the received message through.)