Important Notice

Effective 9:00am (EDT) on 25 May 2020, our place of business will be open as usual.

Obtaining technical support

As always, we are happy to provide technical assistance. Please use the contact form or send email to our Technical Support email address.

Please note that we are unable to provide telephone technical support.

Obtaining customer service

If you need assistance with a previously placed order, please use our customer service contact form or send email to our customer service email address and you’ll receive an email response as quickly as possible (usually within a business day).

Product availability

Our web store (excluding merchandise) and presence in the Mac App Store are up and running. Feel free to purchase our products as needed; we appreciate your business.


Orders placed through our merchandise store are processed by an outside fulfillment house. Order processing and shipping may be delayed; we apologize for that and appreciate your patience.

Operating hours

Our hours for customer service and technical support are Monday through Friday, 9am to 5pm US Eastern time, excluding holidays. Inquiries received outside of those hours will be reviewed the next business day.