Bare Bones Software offers free technical support for our commercial products. We also maintain a variety of online resources to better serve you.

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(Mailsmith is no longer a product of Bare Bones Software. Please visit the web site for support and updates.)

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Contacting Technical Support

Technical support is only available via email; we’re sorry, but we can’t offer telephone or on-site support. Just send a message to using your favorite email client, or fill out our handy support contact form.

(Please note: Although we do our best to respond quickly, we cannot guarantee that messages received outside of business hours will be addressed before the next business day.)

Any email you send us is protected by our privacy policy.

Contact Us

Important: About Challenge-Response Spam Filters

If you or your ISP uses a “challenge-response” spam filter (one which sends an automated “challenge” to any received message that requires a web form “response” to allow the message through), our reply to your inquiry will be delayed (at the very least) or may not reach you at all.

Thus, before you send us mail (either directly or through one of our contact forms), please add our address to your spam filter’s “white list” to ensure that you’ll receive our reply.